WHERE WE ARE LOCATED FROM
Our online boutique is headquartered in Hong Kong.
HOW TO SHOP
Customer may browse the products by few ways. Click to E-STORE and it shows the hot pick items that we update weekly. VIEW ALL shows all products which you can sort it by newest, price and item name (A-Z / Z-A). CATEGORIES lead directly to products or you may shop them by BRANDS.
To make a purchase with us, simply click to the item and select the colour, quantity and your size. If you are unable to find your size, the SIZE CHART provides you the international size and a guide for how to measure yourself.
Click ADD TO BAG, after this you can continue to shop or proceed to checkout. If you finish your shopping, click BAG which shows at the top right corner. Check the items at the shopping bag if they are correct. You can add quantity or remove item any time before you click PURCHASE, make sure you click UPDATE CART after you have updated. You may also apply the promo code if it is applicable. Agree with our Terms & Conditions and click PURCHASE to the next step.
You are required to choose a checkout way before settle your payment. Simply choose CHECKOUT AS GUEST and make a quick purchase without set-up an account on our site; or, REGISTER with us and save personal details to simplify the steps of your future purchases. If you are returning customer, simply LOGIN your account to proceed your purchase. There are some benefits to register with us - a) Review your current and previous orders b) Fast checkout as all transaction details can be recalled c) Track your order d) Receive special offers occasionally.
After you CHECK OUT AS GUEST/REGISTER/LOGIN, fill in your billing address and shipping address. For shipping address, you may choose to either SELECT SHIPPING ADDRESS or ENTER NEW ADDRESS. In this stage, please note your first order should be sent to your credit card billing address for security.
View/Choose the shipping method, shipping cost will be calculated automatically after this stage. Check your order summary again before you complete the payment process, please note you may click BACK any time during the process.
Click CHECKOUT button and you will be directed to another site which is our payment gateway. Choose either VISA or MASTERCARD and fill in your credit card details carefully. If the payment is approved, it will automatically direct you back to our site and you will receive an order confirmation via email. If your payment is declined, please go http://www.ligerstore.com/payment for details or contact our Customer Care Team for assistance.
WHERE WE SHIP TO
We ship internationally to most of the countries, includes Australia, Austria, Canada, China, France, Germany, Hong Kong, Italy, Japan, Korea, Macau, Malaysia, Philippines, Singapore, Taiwan, United States and United Kingdom. For details, please refer to the country list when you check out. If your country does not appear in the list, unfortunately we do not deliver to where you live at the moment. We are adding new delivery destinations all the times so please keep updated on our website.
DELIVERY SERVICE WE OFFER
We ship most orders by DHL Express Worldwide, except for Hong Kong where we ship by S.F Express. For Macau, we offers both DHL Express Worldwide and S.F Express.
We process orders from Monday to Friday. Orders placed and confirmed by 1000 (GMT +8) will be processed on the same day, orders placed after the time, Saturday, Sunday and Public Holidays will be processed on the next business day. Goods will be dispatched in 3 working days of being confirmed. No deliveries are made on weekends or holidays. There is an estimated delivery date on order confirmation email. Sometimes we are busy on processing orders, if your order has not delivered by the estimated delivery date, please ask our Customer Care team for assistance.
Orders will be arrived within 2-3 days from the shipped date, excluding holidays.
General Holidays for 2016
1 January (Fri) - The first day of January
8 February (Mon) - Lunar New Year’s Day
9 February (Tue) - The second day of Lunar New Year
10 February (Wed) - The third day of Lunar New Year
25 March (Fri) - Good Friday
26 Mach (Sat) - The day following Good Friday
28 March (Mon) - Easter Monday
4 April (Mon) - Ching Ming Festival
2 May (Mon) - The day following the Labour Day
14 May (Sat) - The Birthday of the Buddha
9 June (Thu) - Tuen Ng Festival
1 July (Fri) - Hong Kong Special Administrative Region Establishment Day
16 September (Fri) - The day following the Chinese Mid-Autumn Festival
1 October (Fri) - National Day
10 October (Mon) - The day following the Chung Yeung Festival
26 December (Mon) - The first weekday after Christmas Day
27 December (Tue) - The second weekday after Christmas Day
SHIPPING ADDRESS & FAILED DELIVERIES
We can only change your shipping address in the case orders are still with us. For those already shipped, an additional fee (which we call it as “re-routing fee”) will be charged for the request. Please take this into consideration when selecting your shipping address for order.
For failed deliveries (courier is unable to reach customer due to the incorrect address provide by customer, failed attempts to reach customer at the location or customer refuse to pay duties), Liger is not responsible for the returned shipping cost. For re-shipped orders, the shipping costs are also payable by customers. If you refuse to receive the order and ask for a refund, we will process it as the cancellation, paid shipping cost will not be refunded (in the case the order used to be shipped to your country).
We are not be able to ship orders to P.O. Boxes, General Delivery and Poste Restante. Though we might send you an e-mail to confirm your shipping address before we ship it out, we still suggest you to provide the physical address when you check out.
SIGN YOUR ORDER
All orders must be signed by recipient, which means from the moment, you accept the responsibility for the order. If the recipient is not the original purchaser, the signature is also accepted by Liger.
You may visit our website and find “track order” button to check the status of your order before it is shipped. Once your order is dispatched, you will receive an email notification from us with the tracking number. Use the tracking number to check the delivery status on http://www.dhl.com/en/express/tracking.html for DHL Express Worldwide, or http://www.sf-express.com/hk/en/ for S.F Express.
TAX AND DUTIES
Customs duties, including Goods and Services Tax (GST), Value-added Tax (VAT), are not calculated in the price. We ship your order on Delivery Duty Unpaid (DDU) basis. You will be responsible for paying these on your purchase. Unfortunately, we are not be able to advice how much the charges would be, as customs policies and import duties vary widely from country to country. When your order arrives, our courier, or customs office will contact you directly with details of any charges to pay. Please note the payment is necessary to release your order from customs. You may contact your local customs office to check the estimated rate of import duty.
In-store collection is available for orders placed in Hong Kong, please select “In-store Pickup” before you check out. When you collect your order, please provide your name, contact number and order number, our staff at retail boutiques will assist you with your pick-up.
Most orders will be wrapped by Liger-designed tissue-paper, with signature Liger sticker labelled on top, and placed inside a courier box with protection. Some items such as shoes and accessories will be packaged in designer’s original packaging, wrapped by Liger-designed tissue-paper and placed inside a courier box. For in-store collection, items will be wrapped by tissue-paper and placed inside Liger carry bag.
We might have promotions to our customers occasionally, this may include a “Promo Code”. Simply enter the code in the “Promo Code” box under the shopping bag before you purchase/check out. The discount will be applied to your order. Promo codes or other promotions are for online orders only and we do not offer retroactive discounts to the purchase that you’ve already made. Promotions at Liger stores might not in combination with online, if you have any questions about this, please contact our Customer Care Team.
We try the best to make sure items on online store are all in stock, your item will not be placed on backorder. If in the case your item has sold out, our Customer Care team will contact you to arrange a full refund or an exchange.
It is important to you to understand our shopping policy before you place an order. Please read Terms & Conditions and Return Policy before you do any transaction with Liger.
If you would like to cancel your order, please contact our Customer Care team immediately as we may not be able to stop the shipped order. If the order is already shipped to your country and you refuse to receive the order, we will process it as the cancellation and the initial shipping cost will not be refunded. For details, please refer to Shipping address & failed deliveries.
If you are not satisfied with your items and ask for a refund, unfortunately we cannot readily accept all returns for any products. If the style, color and size does not meet your standard, we apologize that it will not be acceptable reasons. Please take this into consideration before you check out. If you have any questions about our product, please go Contact us, our Customer Care team is delighted to help.
WE ONLY ACCEPT RETURN IF IT IS DEFECTIVE ITEM. All items are checked for faults and damage before we send them out. If you see it is damaged when you receive your order, please contact our Customer Care team immediately. Returned item must not be worn and washed. Orders may only be refunded for the goods in unused condition with all original tags attached within 7 days of receipt upon the purchased time. No returns will be accepted after this date. Initial shipping cost is non-refundable.
Liger reserve the right to refuse a return in the case the goods does not meet our standard or they are damaged due to customer’s negligence. A return authorization number (R.A.N.) must be included. We DO NOT ACCEPT any returns without return authorization number. Customer is responsible for the return shipping cost. To obtain a return authorization number, please contact our Customer Care team and let us know your name, order number and item that you order.
Once we receive your item, we will do the inspection and process the refund/an exchange. Your refund will be credited back to your account used to make the purchase. Refunds may take up to 14 days, it depends on the card issuer’s refund processing time.
In the case you find the item you order is damaged, you may exchange for the same model. All exchanges are under the condition of Return (please see details above). Liger reserve the right to refuse an exchange if the returned goods does not meet our policy. All exchanges are based on stock availability. If it is available, we will ship it to you as soon as we receive the defective item. The shipping cost of exchanged item will not be charged. If it is out of stock, we will arrange a refund. Our Customer Care team can suggest you some items so you can make a new purchase separately.
For general enquiries/online enquiries, please go to Contact us, our Customer Care team is on hand to support. (Business Hours: 9:30am - 6pm, Mon-Fri)